Shipping policy

Shipping Policy – SHOP.BRANDLETT

At SHOP.BRANDLETT, we are committed to providing a smooth, reliable, and transparent delivery experience for all our customers across the United States.

1. COMPANY INFORMATION

Business Name: SHOP.BRANDLETT
Registered Address: Office 3408, Trailwood Ct, Granbury, TX 76049, United States
Email: support@shop.brandlett.com
Phone: +1 682 342 4503
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (USA Time)

2. FREE USA SHIPPING

We proudly offer FREE standard shipping on all orders across the United States — with no minimum order required.

There are no hidden delivery charges at checkout. What you see is what you pay.

3. ORDER PROCESSING

All orders are processed within 1–2 business days (Monday to Friday, excluding USA bank holidays).

Orders placed after 5:00 PM (GMT) will be processed the next business day.

Orders placed on weekends or USA bank holidays will be processed on the next working day.

During this time, we verify your payment, pick your items, pack them securely, and hand them over to our courier partner.

If there is any issue with your order (e.g., out of stock), we will contact you within 24 hours.

4. DELIVERY TIMEFRAMES

Once your order is dispatched, the estimated delivery time within the USA is 3 to 7 business days.

Total estimated delivery time from order placement (including processing): 4 to 9 business days.

Note: These are estimated timeframes. During peak seasons (Black Friday, Christmas, Sales), deliveries may take slightly longer. We will always keep you updated.

5. ORDER TRACKING

Once your order is shipped, you will receive a tracking number via email.

- Use this to track your order in real-time
- Check your spam/junk folder if you don't see the email
- If you haven't received tracking details within 48 hours, please contact us

6. CORRECT ADDRESS REQUIREMENT

Please ensure your shipping details are accurate at checkout:
- Full Name
- Address (House/Flat Number + Street)
- City
- Postcode (mandatory)
- Phone Number (for courier communication)

We are not responsible for delays caused by incorrect or incomplete addresses.

7. LOST, DAMAGED, OR DELAYED ORDERS

Under USA Consumer Rights Act 2015, we are legally responsible for your order until it is safely delivered to you (or a person you have authorised).

If your package is lost, damaged, or significantly delayed:
1. Contact our support team immediately
2. We will investigate with the courier
3. Depending on the situation, we may offer:
   - Replacement
   - Full refund
   - Alternative solution

Legal Guarantee: Under USA law, goods must be delivered within 30 days unless otherwise agreed. We always aim to deliver much sooner.

8. INTERNATIONAL SHIPPING

Currently, we only ship within the United States. We do not offer international shipping at this time. If you place an order from outside the USA, it may be cancelled and refunded.

9. POLICY UPDATES

We may update this policy occasionally. Any changes will apply to future orders.

10. CONTACT US

For any shipping-related questions, feel free to contact us:

Email: support@shop.brandlett.com
Phone: +1 682 342 4503
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (USA Time)
Address: Office 3408, Trailwood Ct, Granbury, TX 76049, United States

We aim to respond within 24 hours.